Team Work, A Case Manager’s Experience

About a month ago, I had a client who was nine months pregnant and literally in labor when I met with her at her home to discuss a shut-off notice for her electricity that she had received in the mail. When I arrived at her home, she showed me the notice and it was for the upcoming Monday. It was Friday. Again, she was in labor. I had a plethora of appointments with other clients that day but understood that this was a truly urgent matter. I managed my time so that I was able to get her to community resources in between appointments while also making multiple phone calls to agencies requesting help. My client was also active in this day of critical thinking and problem solving, as there was a process to go through to request assistance so that she did not have to come home with her newborn baby to a house with no electricity. After a very long day full of TEAM WORK with myself and my client, we were able to keep her electricity in service. She went on to deliver her healthy baby later that weekend. I was proud of her effort during labor and since she has given birth, she has continued to show proactivity towards completing all of her goals with PCMS.

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